Automated Customer Service Application with HubSpot Integration

A Netherlands heat pump startup hired our low-code developers to automate its Sales, Marketing, and Operations teams using UI Bakery and HubSpot.

[ Client ]

About the Client

Quatt is a Netherlands start-up that was founded in 2021. The company's primary goal is accelerating the transition to sustainable heating in the Netherlands and Germany. It offers advanced hybrid heat pumps designed to reduce gas usage by up to 80%. With a commitment to enhancing the customer experience, Quatt integrates AI-driven control systems and simplifies installation. Quatt aims to help homeowners transition from natural gas with products like their All-Electric upgrade, making sustainable heating accessible and efficient.

80%
Gas Usage Reduction for Clients: 6mo
Project Timeline: 3
Teams Automated

[ Challenge ]

Internal Automation for a Fast-Growing Green Tech Startup

Building and optimizing internal automation apps for sales, marketing, and operations teams, ensuring scalability and maintainability
Meeting Quatt’s need for a seamless user experience that aligns with its goal of accelerating sustainable heating adoption
Smooth integration with all existing applications like Hubspot and other 3rd party services

[ Solution ]

Building the Solution

Our low-code developer created a UI Bakery application and additional automation that could take a specific list of properties from Hubspot. Our engineer also enriched it with customer information when filling out applications to purchase and install heaters. As a result, we integrated Hubspot, recorded all the necessary information in the CRM system, and developed a convenient web application based on UI Bakery for collecting customer information.

Scope of work

Requirements Gathering: Collaborating with Quatt's Sales, Marketing, and Operations teams to understand specific automation needs for customer data management and internal processes.

Architecture Design: Developed a scalable application structure to manage order data from HubSpot, allowing for efficient data retrieval, manipulation, and synchronization.

Development: We used UI Bakery to create an internal application for seamless order processing. Implement JavaScript for custom functionality and Make for workflow automation.

HubSpot Integration: Ensure smooth integration with HubSpot to pull and update order data, including image handling.

Testing and QA: Conduct thorough testing to ensure data accuracy, scalability, and seamless operation across all departments.

[ Results ]

Impact that Matters

The application allowed Quatt to automate customer service processes and support its growing user base efficiently.

Enhanced Efficiency

The internal application allowed Quatt to automate customer service processes, significantly reducing manual work for the Sales, Marketing, and Operations teams.

Improved Data Accuracy

Integration with HubSpot enabled real-time updates and accurate record-keeping, supporting better decision-making and streamlined operations.

Scalability

The scalable architecture supports Quatt's growing customer base and evolving operational needs, aligning with its mission to accelerate sustainable heating adoption.

[ Tech Stack ]