Business Process Automation Consulting: Is It Worth Investments?

And yes, spoiler alert: it's worth the investment. Why? Because business process automation consulting does more than just save time – it changes how your business performs, providing the tools to scale smarter, not harder.

Let's dive deeper into “why”.

Why investing in business process automation consulting pays off

There are countless processes organizations can automate. These processes can be very different, but usually they are:

• Simple and repetitive
• Paper-based
• Research-heavy
• Involves multiple people
• Performed frequently
• Time-sensitive
• Prone to errors
• Requires an audit trail
• Have high impact, etc.

Automation can handle routine work 24/7. It means that instead of spending days or weeks on some tasks, you can have them completed in a fraction of the time. This acceleration of processes leads to faster turnaround times. As a result, companies can successfully take on more business without increasing labor costs.

For instance, thanks to automating its order fulfillment process, a company can handle more orders in less time. This allows it to boost revenue while lowering per-unit costs.

As you can see, process automation is a great option for companies and organizations that want to speed up operations and eliminate inefficiencies. There are a lot of time-consuming tasks, like managing invoices, billing, or other repetitive processes. But it's impossible just to eliminate them. These processes are essential for any company in any domain. But what if we say that it is possible to stop wasting time on these routine tasks and reinvest it into areas that drive growth? With process automation, it will be a very realistic scenario.

Note: While automation can save time and costs, it's not always as simple as “plugging in” new software powered by artificial intelligence or any other emerging technologies. As such, it's advisable to consult with business automation experts to ensure you're automating the right processes with the right tools, tailored to your unique needs. Without competent guidance, businesses risk costly mistakes, misaligned automated processes, or wasted tech investments. A good consultant will help you avoid these pitfalls. As a result, your business process automation will work properly.

How business process automation helps companies stay profitable

To better understand the value of investments in consulting, it's also vital to consider the benefits of business process management and automation solutions.

Rapid return on initial investment

According to the 2022 State of Process Automation report, nine out of ten decision-makers (89%) report that process automation has contributed to business growth over the past year, with a third stating they've achieved at least 100% return on investment (ROI) within that time. This makes it clear why investing in business process automation consulting can be such a game-changer.

Although investing in BPA consulting may seem like a significant upfront cost, especially for SMEs, the reality is that the initial cost is quickly recouped, often delivering long-term benefits that far outweigh the original investment.

What does your initial investment in automation solutions convert into?

Reduced operational costs

BPA ensures cost reductions. This delivers a fast ROI. Manual operations are often time-consuming. Apart from this, they are highly susceptible to errors. Automation speeds up workflows, reduces human error, and lowers the overall need for labor. This means businesses can operate leaner, reducing costs associated with redundant tasks. For instance, if a business spends 10 hours a week on manual data entry, automating the process eliminates that time drain, allowing those hours to be better utilized while saving on labor costs.

Increased productivity

BPA consultants help businesses identify bottlenecks in their operations and develop automation strategies to resolve them. When you automate such tasks as invoicing, inventory management, and customer service, your employees have much more time for other types of activities. For example, they can focus on processes that require their creativity rather than monotonous work. Automation not only reduces costs but also significantly boosts productivity. In fact, using automation technology has significant returns for businesses, with 73% believing it has improved their quality of work and 79% saying it has improved their productivity, as per the source.

Scalability for growing businesses

Scalability through business process automation is especially crucial for startups. The systems you relied on with just a handful of customers won't hold up when your customer base grows to 500 or even 5,000. If your business growth is stalling because your processes are too manual or complex to handle higher demand, you're missing out on potential revenue.

Picture this: a SaaS startup that starts with a small client base but grows quickly as its product gains traction. A lot of tasks like managing customer onboarding, support requests, and billing can be handled manually. And as a rule, initially, it is done this way. However, as the user base expands, these processes can become overwhelming. By automating onboarding workflows, customer support ticketing, and billing through automation tools, the startup can scale its operations without increasing the staff or losing efficiency. Therefore, BPA allows you to scale your operations smoothly, without needing to invest heavily in additional workforce or manual processes.

Another key aspect is flexibility. Startups often pivot or grow unpredictably. Automation tools – especially low-code platforms – allow for quick adaptation. For instance, if a startup initially focuses on a small product but later expands to offer additional services, BPA allows them to quickly add new processes, such as customer management or product tracking, without having to redesign their entire workflow system.

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Better insights – better decision-making

In any workplace, there are always many moving parts. One team might rely on another for critical information. Or some specialists may need to assess how various efforts are performing.

When the necessary data isn't easily accessible, it becomes challenging to make confident decisions. Quite often, experts need to examine multiple sources to get access to the necessary information. But automation can change the game. It streamlines the process and makes it easier to gather and analyze data for better, more informed decision-making.

Data centralization through BPA integration eliminates silos, allowing decision-makers to access comprehensive reports and analytics. Let's take one example for consideration. Retail businesses can automate the processing of sales data and customer feedback. Thanks to this, their leaders can gain a holistic view of the business performance and base decisions on the collected insights.

Moreover, one of the significant benefits of business process automation is the fact that it fosters a data-driven culture within organizations. Employees can rely on high-quality insights derived from automated data analysis instead of their intuition. An e-commerce platform, for example, might analyze past purchasing behavior to anticipate customer needs. Or a marketing team can use automated insights to design more effective targeted campaigns rather than getting “stuck on” data gathering.

Checklist: signs you need business process automation consulting

Consider these key points when evaluating business automation. If you find yourself answering "yes" to at least half, it might be time to explore consulting.

‍☐ Manual processes are slowing you down

Repetitive tasks (data entry, invoicing, employee onboarding, etc.) are taking up too much time. And you see that they are draining resources that could be spent on strategic activities.

☐ Errors are becoming frequent

Manual processes are prone to errors. Frequent mistakes are a strong indicator that automation can enhance accuracy.

☐ Too many disconnected systems

If your team is working with multiple platforms that don't “communicate” well with each other, automating data flow between these systems can improve efficiency and reduce “friction”.

☐ Scaling is a challenge

As your business grows, manual workflows that once worked become cumbersome. If your processes can't scale efficiently, it's time to automate.

☐ Lack of real-time insights

Decision-making is often delayed due to the fact that data is distributed across systems. As a result, it can be very difficult to find the necessary dataset manually. Automation can provide real-time insights that empower faster, more informed decisions.

☐ High operational costs

Manual processes often inflate labor and operational costs. In this case, automation can help you significantly cut expenses. Thanks to this, you can expect to get a quick ROI.

☐ Poor customer experience

If customers are experiencing delays or inconsistencies due to manual workflows, automating these processes can enhance customer satisfaction and loyalty.

☐ Compliance and regulatory challenges

If your business is struggling to keep up with ever-changing regulations or compliance requirements, automation can help ensure you stay compliant by standardizing processes and maintaining accurate audit trails.

☐ Automation is hard to implement

If your team is facing difficulties with implementing business process automation, it's a clear sign that you need expert assistance. Professionals will help you avoid setbacks and ensure a smooth start.

☐ You're missing out on growth opportunities

If you find your team is too bogged down in operational tasks to focus on innovation or growth, automation can free up the resources you need to seize new opportunities.

Benefits of business process automation consulting

As you can see, by automating business processes, you can open a lot of new opportunities for the growth and development of your operations. But do you really need to hire business process automation (BPA) consultants to help you? Let's briefly summarize the advantages that you can leverage if you decide to establish cooperation with such experts.

• Customized strategy for process automation. Good consultants won't offer generic solutions and business process automation software that doesn't align with your business needs. Instead, they will find a unique approach to automating repetitive tasks at your organization, which will allow you to maximize return on investment.
• Cost reduction. Cooperation with consultants will help you avoid costly mistakes related to the implementation of the automated workflows. For instance, without professional advice, companies may invest in robotic process automation tools for tasks that change too frequently. As a result, the maintenance of such tools can become too high, and the only feasible solution will be to replace such tools with more appropriate systems that will support flexibility. However, this step will require extra expenses. By reducing errors and rework, you will be able to enjoy significant cost savings over time.
• Professional evaluation of your existing workflows. Before automating business processes, it's necessary to detect inefficiencies and bottlenecks in them. And it's vital to do it correctly. This expert insight will help you determine where automated systems can have the greatest impact.
• Scalability of process automation solutions. Consultants design automation solutions with scalability in mind. It means that as your business grows, it will be easy to adapt all automation software applications and processes to your changing needs and requirements.
• Faster implementation. Professional business process automation (BPA) consultants usually have experience across different industries and platforms. This allows them to plan the project implementation in the most feasible way to avoid trial-and-error phases that you may encounter without expert support.

How to choose the best business process automation consultants

According to a survey, 88% of businesses plan to increase their investment in process automation over the next several years. This tendency highlights that the choice of the right consultant is a pressing question for many companies today.

Selecting a business process automation consultant is about finding a reliable partner that will study your company's unique requirements, workflows, inefficiencies, and areas for improvement. Based on that, this expert will offer solutions that will help you maximize your investment.

At Akveo, we specialize in business process automation services, among other things, offering everything from low-code/no-code application development to workflow automation and system integration. If you need our help or advice in automating your business, don't hesitate to!

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